General Terms and Conditions

of Principal Elektrik s.r.o. for the sale of goods through
the online store located at pelek.eu, under the name Principal Elektrik s.r.o.

Table of Contents

1. Contact Details

1.1 Operator of the online store:

Principal Elektrik s.r.o.

Address: Osadní 869/32, 17000
Prague, Czech Republic

Company ID: 03402614

VAT ID: CZ03402614

Authorized Representative: Sergii Kryvulia

Registry Court / Commercial
Register: Municipal Court in Prague Registration
Number: 231166

Business Address: Peteřská nám
2, 11000 Prague,

(hereinafter referred to as the “seller” or “we”)

Phone: +420774242766

Email: shop@pelek.eu

Customer Service: We provide customer support
at the phone number and email address specified above on weekdays from 9:00 to 17:00.

2. Basic Terms

2.1 These General
Terms and Conditions (hereinafter referred to as “GTC”) of the seller
define the mutual rights and obligations of the parties arising from or
under the purchase agreement (hereinafter referred to as “purchase
agreement”)

concluded between us and consumers
or entrepreneurs (hereinafter referred to as “customer”
or “you”) through Principal Elektrik s.r.o. at pelek.eu.

2.2 Online Store. The seller’s online store
(hereinafter referred to as “online store”)
operates on the website pelek.eu of Principal Elektrik s.r.o.

2.3 What can you purchase from us? In our
online store Principal Elektrik
s.r.o. you can purchase goods that we offer and sell. If offered for the goods, also a license for use.

2.4 Who is considered a consumer? A consumer is any natural
person who, outside the scope of their business activity or independently
exercising their profession, concludes a purchase agreement with us, or otherwise legally
acts (hereinafter referred to as “consumer”).
The online store is intended only for customers who are consumers.
Sales to companies are not possible.

2.5 Goods with digital content. For purchase agreements for goods with digital
content, these GTC apply accordingly, unless otherwise specified. Digital
content is considered data created and supplied in digital form.

2.6 Goods with digital elements. For purchase agreements for goods where physical data carriers are intended solely as carriers
for digital content, these GTC apply accordingly, unless otherwise specified.
Digital content is considered data created and supplied in digital form.

2.7 Return of electrical appliances. In view of the obligations laid down in Section 38 of Act No. 185/2001 Coll., on Waste, as amended, we inform customers that old electrical appliances can
be handed over for disposal free of charge at the address: Kirilovova
181, 739 21 Paskov, .

3. Information for Customers before Concluding a Purchase
Agreement

3.1 Seller's authorization and supervisory authorities. For
the sale of goods, we are entitled to operate based on a trade license. Trade
inspections are carried out by the relevant trade licensing office. Personal data processing is supervised by the Office for Personal Data Protection. The Czech Trade
Inspection Authority monitors, to a limited extent, compliance with Act No.
634/1992 Coll., on Consumer Protection.

3.2 Illustrative nature. The photos you see on our website
are for illustrative purposes only.

3.3 Additional costs. We do not charge any additional costs for
telecommunication means (e.g.

if you call our
phone number, you will only pay your regular telephone call rate).

3.4 Consumers have the right to withdraw from
the purchase agreement without giving any reason, within a period of at least 14 days, which starts running no later than from the day of receipt of the goods (or
the last product, partial shipment, or last piece, if the agreement is for several
goods from one order, or for the delivery of goods in several partial
shipments or pieces). The seller may grant a longer period. To meet
the deadline, it is sufficient if you send a notification of your right to withdraw from
the agreement before the expiry of this deadline.

3.5 Form of withdrawal from the purchase agreement. To
exercise your right of withdrawal, you must do so
clearly, by email, phone, or post to our address, or by other
means. You may use the attached sample form for withdrawal from
the purchase agreement, but you are not obliged to do so.

3.6 When you do not have the option to withdraw from the purchase agreement. The customer does not have the right to withdraw from the following agreements:

3.6.1 for the supply of goods that have been adapted
and/or manufactured according to the customer's wishes
or for him;

3.6.2 for the supply of goods whose price depends on fluctuations in financial markets, beyond our control, which may occur during the period
of withdrawal from the purchase agreement;

3.6.3 for goods that are perishable, as well as goods that, after delivery, are irrevocably mixed with other goods;

3.6.4 for goods in sealed
packaging, which the consumer has removed from the packaging
and which cannot be returned for health protection or hygiene reasons
after the consumer has tampered with it, this also applies to audio or video recordings and computer programs, if the customer has breached their original packaging;

3.6.5 for accommodation,
transport of goods, car rental, catering, or leisure activities,
if the agreement provides for a specific date or period of performance;

3.6.6 for the supply of newspapers, periodicals, or magazines, with the exception of subscription agreements for their supply;

3.6.7 for the provision of services if they have been fully performed; if the provision was for a fee,
only if it began with the consumer's prior express consent before
the expiry of the withdrawal period and the entrepreneur informed the consumer before concluding the agreement
that the right to withdraw from the agreement ceases once the service is fully performed;

3.6.8 for urgent
repairs or maintenance to be carried out at the consumer's explicitly requested location; this does not apply to the performance of repairs
other than those requested or the supply of goods other than spare parts necessary for repairs
or maintenance;

3.6.9 for digital content, if it was not supplied on a physical medium and was supplied with your prior express consent before
the expiry of the period for withdrawal from the purchase agreement, and we informed you before concluding
the purchase agreement that in such a case you do not have the right to withdraw from the purchase agreement.

3.7 Value of returned goods and associated
return costs. You pay the direct costs of returning the goods. If
the value of the returned goods exceeds CZK 990 (CZK 990.01
excluding shipping costs), the seller will cover the return costs.

3.8 Refund of the purchase price. If you withdraw
from the purchase agreement within the withdrawal period, we are obliged to refund
the purchase price (excluding additional costs if you chose a delivery method other than the cheapest standard delivery offered by the seller), and this
also by the same means of payment as we received the money, unless otherwise agreed,
no later than 14 days from the moment we receive the returned goods or are reliably
proven that they have been dispatched. You will not be charged any fee for this refund payment. If we do not receive the goods back, we have the right not to refund the purchase price to you.

3.9 Address for returning
goods. The return label is usually available in the customer account
at pelek.eu. If we have not provided a return label, use the following address for returns
Kirilovova 181, 739 21 Paskov, . Please also
contact us by email at shop@pelek.eu
or by phone
601548120 to ensure your rights regarding returns and to arrange
an individual procedure.

3.10 Gift. If a gift is provided to the customer
together with the goods, a gift agreement between us and the customer
is concluded on the condition that if the customer or we withdraw from the purchase agreement,
the gift agreement for such a gift ceases to be effective and the customer is obliged to return the gift together with the goods.

4. Process of Concluding the Purchase Agreement

4.1 Creating an order. The customer can
select one or more items by adding them to the virtual shopping cart,
where the customer can review the selected item, change their quantity, or
remove them from the shopping cart. By clicking the "Checkout" button, the customer is prompted
to enter delivery information and choose a payment method. Before completing
the order, the customer is allowed to check and change the data they entered
in the order, as well as customer data. By clicking the "Order, binding to pay" button,
the ordering process is completed and a purchase agreement is concluded.

4.2 GTC confirmation. By sending an order,
you confirm that you have read and agree to these GTC and our personal data
processing principles.

4.3 Consent of the legal representative for a minor
customer. If a minor customer purchases in our online store,
the consent of their legal representative is required.

4.4 Properties of goods. The customer must
familiarize themselves with the properties, type, and recommended
use of the goods before completing the order. By ordering goods, the customer confirms that they have read
and understood this information.

4.5 Order confirmation. The seller
confirms receipt of the customer's order by sending the customer an order confirmation
by email. This order confirmation is merely information
to the customer that the order has been received and will be processed, no later than 2
business days from the customer's order. The purchase agreement has already been
concluded by clicking the "Order
binding to pay" button.

4.6 Contract language. The contract language is Czech.

4.7 Obligations arising from the purchase agreement. By concluding
the purchase agreement, we undertake to deliver the purchased goods and allow you to acquire
ownership of the goods. By concluding the purchase agreement, you undertake to
accept the goods and pay us for the goods.

4.8 Copy of GTC and withdrawal from
the purchase agreement form. The customer receives a copy of the concluded purchase agreement, i.e., the current
text of these GTC. The consumer also receives the withdrawal from
the purchase agreement form within the statutory period.

5. Price of Goods and Payment Methods

5.1 Price. All prices of goods are stated in Czech crowns (Kč) and
include VAT.

5.2 Payment options. Payment methods
for the price of goods and possible costs associated with the delivery of goods can also be found on the seller's description page. We reserve the right to offer a partial
payment method for goods to the customer in each case. The customer has the option of:

5.2.1 PayPal (The customer is
transferred to PayPal, where they will pay the purchase price from their PayPal account and according to
PayPal's terms of use, available at https://www.paypal.com)

5.2.2 Card payment

5.2.3 Bank transfer or
instant bank transfer

5.2.4 Apple Pay, Google Pay

5.3 Unrealistic price of goods. If
an unrealistic price is displayed, equal to CZK 0 or a very abnormal price is displayed, where
an abnormal price is considered such a price that is lower than our purchase price, we
reserve the right to remove this item from your offer to conclude
a purchase agreement. You will be informed about this by email.

5.4 Invoice form. We agree that invoices will be sent
electronically, to your email.

5.5 Full payment of the purchase price. We reserve
the right to retain ownership of the goods from customers until full payment of the purchase price
according to the relevant purchase agreement.

6. Delivery of Goods and Place of Performance

6.1 Delivery of goods. Goods will be delivered
within the delivery period specified for the respective goods. We always undertake to deliver
no later than 30 days. We will always inform you of any changes to the delivery

period.
Together with the purchase price, you must also pay any costs associated
with packaging and delivery of goods in the agreed amount, as well as a surcharge for the selected
payment method. Unless otherwise stated, the purchase price also includes costs
associated with the delivery of goods. You will be informed of the
final price, including packaging and transport costs, before concluding the purchase agreement.

6.2 Delivery address. Goods are delivered to the address specified by the customer
in the order.

6.3 Method of transport. The customer can choose
the method of transport of goods to any address specified in the order.

6.4 Repeated delivery and associated costs.
If, due to your fault, it is necessary to deliver the goods repeatedly
or in a different way than specified in the order, you must pay the costs
associated with repeated delivery of the goods, or the costs associated with another method
of delivery.

6.5 Acceptance of goods. At the moment of acceptance of goods,
the risk of damage and accidental
deterioration of the quality of the purchased goods passes to the customer. If the customer was supposed to accept the goods from the carrier,
the risk of
accidental destruction and accidental deterioration of the quality of the purchased goods passes to the customer
at the moment when he was allowed to dispose of the goods, but no earlier than
the specified delivery time.

6.6 Customer's duty when accepting goods. When accepting
goods, you must inspect them and verify their properties
(especially whether you received the correct type of goods, whether the goods have the agreed quality,
whether the goods in their packaging contain everything that should be according to the instructions). If
the shipment is visibly damaged by the carrier, the customer must not accept such a shipment
at all. We are not responsible for damage caused by the carrier,
or for delay in delivery of goods, regardless of whether the delay was caused by any
reason.

6.7 Damage that may arise to the seller
from non-acceptance of goods. If the customer consumer does not accept the goods at the time of their delivery
by the carrier, the goods are subsequently returned to the Seller and at the same time the customer
consumer does not withdraw from the purchase agreement within 14 days of the unsuccessful delivery of the goods,
the seller has the right to claim from the customer the costs that the carrier charged
for returning the goods to the seller. These costs are for the seller
damage incurred due to the customer's breach of legal obligations.

7. Rights from Defective Performance

7.1 Defective performance. This part of the GTC applies
to the definition of rights and obligations when exercising rights from defective performance in the sale of
goods between us as the seller and the customer as the buyer.

7.2 When to complain about defective goods. You must notify us of defects in goods
(complain) without undue delay after the defect appears. Otherwise, the court will not grant you rights from defective
performance. You have the right to claim a defect that appears in the case of consumer goods within 24 months of receiving these goods.
This does not apply to goods for which the packaging, label, instructions attached
to the goods, or advertising, or other legal regulations indicate a period during which the goods can be used. Provisions on quality guarantee
(contractual guarantee) apply here.

7.3 What happens after 24 months? After
the expiry of 24 months, defects in goods can no longer be claimed. If possible, this period is extended by the time you could not use the goods because they were legitimately complained about. Although we try to resolve
complaints always to your satisfaction, some goods need to be handled according to
the instructions on the packaging/label/attached information – otherwise, they
may be damaged.

7.4 Contractual guarantee. If a voluntary contractual guarantee has been provided for certain
goods, longer than 24 months from the receipt of the goods, you will have the right to claim defects in the goods during this period. The time is extended by the time
you could not use the goods because they were legitimately complained about.

7.5 Reason for goods being defective. If
a defect appears within 12 months of receiving the goods, the goods are considered to have been
defective already at the time of receipt, unless we prove otherwise.

7.6 For what defects are we not responsible? We are not responsible for defects
in the following cases: 7.6.1 if the defect is present at the time of receipt of the goods and for
such a defect a discount from the purchase price has been agreed,

7.6.2 the defect arose from
wear and tear of the goods due to normal use, or it arises from the nature of the goods,

7.6.3 if it was caused by you and arose from improper storage, improper
maintenance, your intervention, or mechanical
damage, all under conditions that do not correspond to the temperature,
dustiness, humidity, other environmental influences, and this is directly stated by us or the manufacturer
(usually on the packaging/label of the goods), or it arises from
legal regulation,

7.6.4 goods that have been modified by the customer
and the defect arose from this modification,

7.6.5 using
goods under conditions that do not correspond to the temperature, dustiness, humidity,
chemical, and mechanical environmental influences, which are directly specified by the seller or
manufacturer, or arise from legal regulations,

7.6.6 the defect arose from an external
event beyond our control (e.g., natural disaster).

7.7 How should I proceed to exercise rights from defects in goods? To
exercise rights from defects in goods, contact us via the customer
account at pelek.eu, based on which we will contact you and agree on further
steps. You can also contact our email address directly.

7.8 Confirmation of complaint acceptance. After sending
the notification of your exercise of the right to complain, we will contact you within 2 business days.
The moment of making a complaint is considered the moment we receive data about
the complaint of the goods.

7.9 Return of complained goods to the seller. Goods
must be returned complete, undamaged (except for the claimed defect), ideally
in their original undamaged packaging, so that we can adhere to proper
hygiene procedures. To remove the defect, we will pick up the goods at our expense.
We will contact you to arrange the further process.

7.10 Confirmation. After receiving the complained
goods, you will be sent a confirmation of acceptance of the complaint and its content to your
specified email address.

8. Methods of Complaint Handling and Resolution

8.1 What will affect my options. You will have
the right to demand the removal of the defect that has arisen.
At your discretion, you can choose:

8.1.1 repair of the item; 8.1.2 supply of a new item; or

8.1.3 supply of the missing part.

This should not be an unreasonable demand
on your part. If the repair causes us significant
difficulties or it is not a reasonable demand given the value of the item and the defect,
we will inform you. We will also proceed in this way if we assess your demand
for the supply of a new item as disproportionate given the defect of the goods or the value of the goods.

8.2 If it is a material breach of the purchase agreement. If the defect constitutes a material
breach of the purchase agreement, you will have the right to
withdraw from the purchase agreement or demand
a proportional discount from the purchase price of the goods.

8.3 When will it be possible to demand a refund of the purchase price? In some
cases, it will be possible to withdraw from the purchase agreement and demand a refund of the purchase
price. This will not be possible if the defect of the goods is not significant. What will be
the situations when you can withdraw from the purchase agreement and demand a refund of the purchase price:

8.3.1 we refuse to remove the defect of the goods
or we have not removed this defect within a reasonable time;

8.3.2 it will be clear from
our statement or from other circumstances that the defect will not be removed
within a reasonable time or without significant difficulties for the buyer;

8.3.3 the defect of the goods appears
repeatedly; or

8.3.4 it is a material breach of the purchase agreement.

8.4 When will it still be possible to demand a proportional discount
from the purchase price of the goods? In some
cases, you will be able to continue to demand a proportional
discount from the purchase price. This will not be possible if the defect of the goods is not significant.
What will be the situations when you can demand a proportional discount from the purchase price?

8.4.1 we refuse to remove the defect of the goods
or we have not removed this defect within a reasonable time;

8.4.2 it will be clear from our
statement or from other circumstances that the defect will not be removed within
a reasonable time or without significant difficulties for the buyer;

8.4.3 the defect of the goods appears
repeatedly; or

8.4.4 it is a material breach of the purchase agreement.

8.5 You will inform us how the complaint will be handled. You have
a duty to inform us what right from defective performance you have chosen, and this
when notifying the defect or without undue delay after notifying the defect. Your choice
cannot be changed without our consent; this does not apply if you demand
repair of a defect that proves to be unremovable.

8.6 Return of original goods. When
resolving complaints, when delivering new goods, you must return the goods that were delivered
(unless otherwise agreed). The customer cannot demand the supply of new goods (and
cannot withdraw from the purchase agreement) if they cannot return the goods in the condition they received them. This does not apply if you used the goods before the defect appeared
or if the condition changed while identifying the defect. Also, if, through no fault of your own,
it is not possible to return the goods in their original state.

8.7 When will the complaint
process be completed? The complaint process is completed within 3 weeks of exercising the right from defects, unless otherwise agreed.

8.8 Complaint resolution. If the complained
goods have been returned to us, they will be automatically sent to your address after processing, together with confirmation of the date and method of handling
the complaint, including confirmation of the repair carried out and the duration of the complaint,
possibly also the reason why the complaint was rejected.

8.9 Duty when accepting complained goods.
You also have a duty to check the completeness of the complained
goods upon acceptance, especially whether the package with the goods contains everything that should be. Later
objections will not be taken into account.

9. Personal Data Protection

9.1 Principles of personal data processing. More
information on what personal data we process, how, for what purpose, and for how long it is processed, can be found in our personal data processing
principles.

10. Force Majeure

10.1 What is force majeure. Force majeure is considered
any obstacle that arose independently of our
will and prevents us from fulfilling our obligations, if it cannot be reasonably
expected that we could remove, overcome
or foresee this obstacle or its consequences. Responsibility is excluded

responsibility
is limited only for the duration of the obstacle to which these effects are related.

11. Alternative Dispute Resolution

11.1 Out-of-court dispute resolution. Out-of-court
resolution of consumer disputes arising from the purchase agreement is handled by the Czech Trade
Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869,
website: https://adr.coi.cz/cs. The online dispute resolution platform
is available at the internet address https://ec.europa.eu/consumers/odr
and can be used
to resolve disputes between the seller and the customer arising from the purchase agreement.

11.2 European Consumer Centre in the Czech Republic. The European
Consumer Centre of the Czech Republic, with its registered office at Štěpánská 567/15, 120 00
Prague 2, website: https://evropskyspotrebitel.cz
is the contact
point according to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21
May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No
2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

11.3 Complaints. Before proceeding with
out-of-court dispute resolution, we recommend contacting our email address shop@pelek.eu. We always try to resolve any dispute
amicably first. Your complaints

will be resolved no later than 2
business days (48 hours, this period may be extended by working holidays and
public holidays common in the Czech Republic).

12. Final Provisions, including
Applicable Law and Jurisdiction

12.1 Obligation to respect consumer rights. If
any provision of these GTC contradicts legal regulations protecting
consumer rights, the law takes precedence, and we undertake to comply with it.

12.2 Invalid or ineffective GTC provisions. If
any provision of the GTC is or becomes invalid or ineffective, it shall be replaced
by a provision whose meaning is as close as possible to the invalid
provision. The invalidity or ineffectiveness of one
provision does not affect the validity of the other provisions.

12.3 Legal regulation. In the presence of an international element, we agree that our legal relations will be governed by Czech legal
regulations, excluding all conflict-of-law rules that
refer to other legal regulations. However, this choice of law provision shall not deprive the consumer
of the rights granted to him by the provisions of the legal regulation of the country of his habitual residence. The contracting parties agree that
the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
According to Article 6(2) of the Rome I Regulation, the mandatory provisions of law
that would apply even without this provision always apply.

12.4 Disputes and court jurisdiction. The contracting
parties also agree that disputes arising from a purchase agreement with an
international element will always be decided by the local courts according to our registered office. This does not affect
consumer rights under special legal regulations.

12.5 If we agree on different conditions for concluding the purchase agreement.
The provisions of the GTC are an integral part of the purchase agreement.
Provisions deviating from the GTC may be agreed in the purchase agreement. Deviating provisions
in the purchase agreement take precedence over the provisions of the GTC.

12.6 Necessity of reading the GTC when concluding the purchase agreement.
Reading the GTC is voluntary, but without reading them,
unfortunately, a purchase agreement cannot be concluded.

12.7 Validity of GTC. These GTC are valid from 2024-01-01 and supersede the validity of previous terms and conditions.